FAQS
- How early may I pick up my vehicle? up to 15 minutes prior to your reservation start time.
- How do I pay for fuel? a WEX fuel card is provided with each vehicle (attached to the key ring). You will need to enter the odometer and an ID number- THE ID # is identified on a white sticker on the WEX card)
- What is the WEX ID# that the fuel pump is asking for? THE ID # is identified on a white sticker on the WEX card)
- What if the gas station doesn't take WEX fuel cards? WEX fuel cards are accepted at most major fuel stations, however, if it isn't accepted, you may use your p-card or personal funds. You will need to email a copy of the receipt to Facilities at [email protected] for further information.
- What do I do if I am involved in an accident? There is an Accident Kit with directions inside the vehicle glove box. The documents are also on this website under Documents- Accident Kit. A copy of the directions and all of the forms (including proof of insurance) are attached there.
- What is my OBJECT code? Your Object code is 612030 UNLESS: you drive for (The Hotel-use 126030) or (Athletic Recruiting Travel -use 625000) or (some Grants may use 681030). Be sure to Save your profile.
- How do I CANCEL or CHANGE a reservation? Go to my schedule , click on view finder by reservation, at bottom click on "Request Changes" and submit (or Call Facilities at 319-398-5561 or email [email protected])
- How do I ADD PASSENGER LIST/MODIFY PASSENGER LIST Later? go to my schedule click on view finder by reservation, click "Add Notes", enter passengers, and submit.
- What happens to items left in a fleet vehicle? Items found will be turned over to Lost & Found- Public Safety, which is located in the Facilities and Security building.
- What if I have a last minute change in drivers? If during normal business hours, contact Fleet Service Staff- 319-398-5561. If outside of normal business hours, contact Security at 319-398-7777. The new driver must have a FleetCommander account and know their username and password.
- What if I have other questions? Please review the policies and documents (links on log in screen). If you still have questions, please contact Fleet Service staff at 319-398-5561 during normal business hours.
- What do I do with the WEX fuel receipt? Please put it in the blue box marked Fuel Receipts located to the left of the key box.